Things I learned from my horse trainers #42:
Practice saying, “Hmmmm… how interesting.” Say it when you’re frustrated. Say it when you’re mad. Most importantly, say it before you say or do anything else (including hit the “send” or “post” button).
It should be the first thing out of your mouth when things go wrong–or don’t meet your expectations–because:
1) It inserts a pause and gives you a moment to think before you react.
2) It keeps you from taking things too personally
3) It helps you ask more questions instead of jump to conclusions.
Blogged with Flock